To perform a hard-refresh is way faster and easier than clearing the browser cache separately.įor Windows : On most web browsers (Chrome, Firefox, Edge), you can do a hard refresh by pressing the Ctrl and F5 key together at the Prime Video page.įor Mac : the equivalent for Safari is to press the Command( ⌘ ) + Option( ⌥ ) + R key together. Thus, forcing the most recent version of the Prime Video site to be booted up. The above steps should be the same whether you’re on Google Chrome, Safari, Firefox, Edge etc.ĭoing this force reloads the particular page while deleting the browser cache associated with it. Pressing the Ctrl + R key (For Windows) or Command(⌘) + R key (For macOS).Clicking the reload button on the web browser.If you’re viewing Prime Video on a web browser, try simply reloading the web browser. More importantly, this step fixes some app bugs that are causing these subtitles problems. So, if you’ve left Prime Video running for a while, you may notice the navigations feel sluggish.īy restarting, you’ll certainly feel a speed boost within the app. Doing this clears up some temporary cache associated with the app or the webpage. Restart the Amazon Prime Video App or Reload the Webpageįor starters, we recommend restarting your session with the Amazon Prime Video app or page. Report the Subtitles Issue to Amazon Prime Video Helpġ.Clear the Amazon Prime Video App Cache and Data.Delete the Viewing History of the Particular Show or Movie.Enable Closed Captioning in the Accessibility Settings.Check for Updates for the Amazon Prime Video App. Use Amazon Prime Video on a Different Device.Check if Subtitles are Available for other Shows or Movies.Change the Subtitle Settings and Configurations.Restart the Amazon Prime Video App or Reload the Webpage.Some steps can even be effective or similar for Smart TV or set-top box (i.e. Specifically, these steps cater to Windows, Mac, iPhone, iPad, and Android users. Regardless of whichever device you’re on, we recommend briefly skimming through the steps to see which fits best. Therefore, we prepared this guide of 10 steps to troubleshoot and fix when Amazon Prime Video subtitles aren’t working. Needless to say, subtitles issues on Prime Video are indeed infuriating having you skip back every 2-minutes⏪. Spot something familiar? Or does your subtitle issue appear differently? Share in the comments so the other site visitors, and we can hopefully help out.
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